Privacy Policy

Hotel Quality Audits Australia (HQAA) is operated by an Australian sole trader (ABN 63 410 571 180). Contact: hqaa.business@outlook.com. This policy describes how we handle personal information collected through this website and in connection with enquiries and services.

1. Information collected

We may collect your name, business or property name, email address, enquiry details, and information you voluntarily provide. In a client engagement, we may also handle authorised property contact details and photographs or inspection records, which may incidentally include personal information. Our website hosting provider may process technical data such as IP addresses and request logs.

2. Why we collect it

We use information to respond to enquiries, prepare quotes, arrange and deliver agreed services, maintain business records, manage disputes, and meet legal obligations. We do not sell personal information.

3. Website forms and service providers

If the enquiry form is enabled, submissions are processed by Netlify, our website hosting/form provider, and may be stored or transmitted through its systems, potentially outside Australia. We may use email and other service providers to operate the business. Their handling is governed by their applicable terms and privacy arrangements.

4. Disclosure

We may share information with providers assisting our operations, professional advisers, or regulators where reasonably necessary or legally required. Inspection reports are intended for the commissioning client, subject to contractual terms and legal requirements.

5. Security and retention

We take reasonable steps to safeguard information and restrict access. No internet transmission or storage method is completely secure. We retain records only as long as reasonably necessary for business, legal and dispute-resolution purposes, then securely delete or de-identify where practical.

6. Access, correction and complaints

To request access, correction or deletion, or raise a privacy concern, email hqaa.business@outlook.com. We will assess requests under applicable Australian law. Depending on the business's circumstances, the Privacy Act 1988 (Cth) and Australian Privacy Principles may apply.

7. Cookies and analytics

We do not intentionally install advertising trackers in this website package. Hosting providers may use necessary technical cookies or logs. If analytics, embedded services or marketing tools are added later, this policy should be updated before deployment.

8. Changes

We may update this policy from time to time. The current version will appear on this page.